About us

About us

Our objective is to deliver digital financial services that resonate with our customers and earn their advocacy. To truly understand the core of Bigbank, it's essential to become acquainted with where we come from and where we're headed.
Our mission is to enable people to improve their lives through seamless financial services.
Our values
We listen, understand as well as support our customers and each other.
We aim at simplicity in our solutions and in customer experience.
We develop ourselves to deliver better value tomorrow than today.
We are professional and committed to sustainable knowledge-based performance.
We embrace challenges by taking initiative, making smart decisions and being responsible.
Our vision is to be the most recommended digital financial service provider in the countries we operate.

The milestones we've reached

  • 2023

    Savings deposit product is launched in Finland, Estonia and Lithuania. Additionally, Bigbank successfully raises additional capital several times through both public (Tier 2) and private (AT1) bond issues.

  • 2022

    Moody's assigns Bigbank long-term deposit rating of Baa3. Additionally, Bigbank launches public offering of subordinated bonds in Baltic States, which are oversubscribed by more than two times and become listed on the Nasdaq Baltic Bond List. Bigbank launches its first ever credit card in Estonia.

  • 2021

    Bigbank launches housing loan product in Latvia and Lithuania. Additionally services offered to private customers are expanded with car leasing in Lithuania and consumer loans in Bulgaria. In the corporate customer segment, the bank starts providing agricultural and forest land loans in Estonia and Latvia.

  • 2020

    Bigbank obtains the permits for establishing and operating a branch in Bulgaria.

    The bank launches digital customer identification and contract signature in Latvia and Lithuania, corporate car and equipment lease in Estonia and Lithuania, savings deposits in Germany, Austria and the Netherlands, digital revolving loans in Sweden, refinancing loans and collateralised car loans in Finland and housing loans in Estonia.

  • 2019

    New banking platform Nest is launched in Lithuania, Latvia and Estonia.

  • 2018

    New banking platform Nest is launched in Finland and Sweden.

  • 2017

    Bigbank celebrates its 25th anniversary by hosting an annual conference for all Bigbankers in Riga.

  • 2016

    Bigbank introduces an innovative new product in Estonia - mobile credit card.

  • 2015

    Bigbank's international trademark is changed together with launch of new branding from BIGBANK with capital letters to Bigbank with only first capital letter.

  • 2012

    BIGBANK opens a branch and starts issuing loans in Sweden. BIGBANK begins offering deposits as a cross-border service in the Netherlands.

  • 2011

    BIGBANK opens a branch and starts issuing loans in Spain.

  • 2010

    BIGBANK begins offering deposits as a cross-border service in Austria. BIGBANK starts issuing loans in Finland.

  • 2009

    The business name is changed to BIGBANK AS. Bigbank begins offering term deposits as a cross-border service in Germany. BIGBANK opens a branch in Finland.

  • 2008

    The bank, which had been operating under the name BIG, also starts using the unified international trademark BIGBANK in Estonia and Latvia. In addition to its subsidiary, Bigbank opens a branch in Latvia. BIGBANK begins offering term deposits as a cross-border service in Finland.

  • 2007

    BIG opens a Lithuanian branch – the first to operate under the Bigbank trademark. The international rating agency Moody's Investor Service issues BIG with a credit rating for the first time. BIG conducts its first international issue of debt instruments and lists the bonds on the Stockholm Stock Exchange. The balance sheet total and loan portfolio of the bank reach 2.5 billion and 2 billion Estonian kroons respectively by the end of the year. The number of active credit contracts reaches 100,000.

  • 2006

    BIG begins offering term deposits on the Estonian market. The balance sheet total of BIG exceeds 1 billion kroons for the first time. By the end of the year the loan portfolio also reaches this mark.

  • 2005

    BIG is issued with an activity licence as a credit institution. Since then it has operated in Estonia as a bank. The new business name of the enterprise becomes Balti Investeeringute Grupi Pank AS.

  • 2004

    BIG submits an application for an activity licence as a credit institution. BIG lists its bonds on the Tallinn Stock Exchange for the first time.

  • 1997

    The enterprise adopts the trademark BIG (an acronym from its business name AS Balti Investeeringute Grupp).

  • 1996

    The company founds a subsidiary in Latvia.

  • 1993

    The first branch is opened in Tallinn, the capital of Estonia.

  • 1992

    What is now Bigbank launches operations, opening its first branch in Tartu, Estonia.

Responsible lending

We believe that a commitment to sustainability, both in the mindset and in plans and activities, is the bedrock of the success of the whole society.

Our goal is to increase the consumers’ awareness of the nature of credit products and the risks involved in borrowing. This will help consumers make informed and responsible decisions which are based on a review of different offers and take into account their personal preferences and needs.

We observe all rules, legal and regulatory requirements, and best practice conventions which apply to the provision of credit including the principles of responsible lending. This way we can make sure that the credit we provide meets the customer’s needs.

Building a thriving and sustainable financial sector

Responsible lending, raising awareness of it, and improving general financial education is a cornerstone of our business and our daily priority. In partnership with other leading banks operating in Estonia, we contribute to these causes through the activities of the financial education and communication committee of the Estonian Banking Association.

As a member of FinanceEstonia, we are also actively involved in designing the Estonian financial services environment and developing financial technology.

Building a thriving and sustainable financial sector